At CakeInspire, we want to ensure customer satisfaction with every order. In the event that you are not completely satisfied with your purchase, we have a refund policy in place to address such situations.
1. Eligibility:
– Refunds are only applicable to orders that have been paid for and fulfilled through our website.
– Customized or personalized cakes may have limited or no eligibility for refunds, as they are made specifically to your specifications.
2. Requesting a Refund:
– If you are dissatisfied with your order, please contact our customer support team within 24 hours of receiving the cake.
– Provide detailed information about the issue, along with supporting evidence such as photographs, if applicable.
– We will review your request and respond to you within a reasonable timeframe.
3. Valid Reasons for Refunds:
– Quality Issues: If there are significant flaws or damages to the cake that affect its appearance or taste, we will evaluate the situation and offer a refund or replacement, as appropriate.
– Delivery Issues: In case of delayed delivery or non-delivery due to reasons within our control, you may be eligible for a refund.
– Incorrect Order: If there is a mistake in the order, such as receiving the wrong cake design or size, we will work towards resolving the issue and offer a refund if necessary.
4. Refund Process:
– If your refund request is approved, we will initiate the refund process within a reasonable timeframe.
– Refunds will be issued through the original payment method used during the purchase.
– The processing time for refunds may vary depending on your payment provider.
5. Non-eligible Situations for Refunds:
– Change of Mind: We do not offer refunds for orders where the customer simply changes their mind or no longer requires the cake.
– Failure to Pick Up: If the customer fails to collect the cake at the agreed-upon time and location, refunds may not be applicable.
Please note that our refund policy may be subject to change, and any updates or modifications will be communicated to customers accordingly.
At CakeInspire, we value our customers’ satisfaction and will make every effort to resolve any issues promptly and fairly. Your happiness is our priority, and we strive to provide you with the best possible cake experience.
